Front Desk & Rooms Controller — Guest Services Lead

Glidden House, Cleveland OH; Cleveland (OH); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Hourly rate from $23-$25

Vacation & Holiday Pay

Same-day pay

401(k)

Life insurance

Parental leave

Reduced room rates

Employee assistance program

Referral program

Job summary

The Glidden House in Cleveland, OH is seeking a Rooms Controller to oversee front desk operations, manage guest check-ins and outs, and deliver warm, professional service to every guest. You will coordinate with sales for group reservations, handle payments, and resolve issues quickly to maintain high guest satisfaction while ensuring adherence to brand standards and hotel procedures.

You will partner with the sales team on group reservations, supervise front desk staff, handle payments, and

Qualifications

• High School diploma /Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Previous hotel front desk experience required

Responsibilities

• Greet and assist guests during arrival and checkout.
• Register guests and verify reservations.
• Maintain house bank and handle payments.
• Supervise front desk operations.
• Resolve guest issues promptly.

Skills

Customer service

Communication

Leadership

Problem solving

Education

High School diploma or equivalent

Job description

The Glidden House in Cleveland, OH is seeking a Rooms Controller to oversee front desk operations, manage guest check-ins and outs, and deliver warm, professional service to every guest. You will coordinate with sales for group reservations, handle payments, and resolve issues quickly to maintain high guest satisfaction while ensuring adherence to brand standards and hotel procedures.

You will partner with the sales team on group reservations, supervise front desk staff, handle payments, and