Guest Experience Supervisor - Restaurant & Room Service

Hei Hotels Inc.; Savannah (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Pet insurance

401(k) plan

Hotel discounts

Job summary

Hei Hotels Inc. at Kimpton Brice Hotel in Savannah seeks an Outlet Manager/Team Member to assist the Restaurant, Room Service and other food and beverage outlets, ensuring guest satisfaction, quality service, policy compliance, and achievement of financial goals.

Applicants should be able to operate the POS system, lift up to 50 pounds, push/pull carts up to 150 pounds, and communicate clearly with guests and staff.

Qualifications

• Ability to use point of sale.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.
• Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.
• Effective verbal and written communication skills.

Responsibilities

• Monitor servers and busperson adherence to all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor sidework duty completion.
• Maintain bank to HEI Hotels and Resorts standards.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Point of sale

Lift 50 lbs

Push/pull 150 lbs

Verbal & written communication

Job description

Hei Hotels Inc. at Kimpton Brice Hotel in Savannah seeks an Outlet Manager/Team Member to assist the Restaurant, Room Service and other food and beverage outlets, ensuring guest satisfaction, quality service, policy compliance, and achievement of financial goals.

Applicants should be able to operate the POS system, lift up to 50 pounds, push/pull carts up to 150 pounds, and communicate clearly with guests and staff.