Guest Experience Supervisor — Path to Restaurant Leadership

Thrive Restaurant Group; Hutchinson (KS); On-site; USD 21,000 - 30,000; Part time

Job summary

Thrive Restaurant Group is seeking a Restaurant Supervisor to lead the hospitality team in a casual dining setting. This hourly role focuses on delivering an outstanding guest experience and developing team members for future management opportunities.

You will oversee dining room and kitchen operations, assist with recruiting and training, coach staff, and ensure compliance with health, safety, and brand standards. Growth opportunities and a supportive, family-like culture await.

Qualifications

• Previous experience in a casual dining restaurant.
• Minimum one (1) year of experience in a supervisory role.
• Able to make decisions.
• Able to identify and resolve problems.
• Able to guide, direct, and motivate staff.
• Able to plan and prioritize tasks.
• Able to teach and train staff.

Responsibilities

• Lead and oversee the operation of the restaurant dining room and kitchen.
• Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles.
• Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service.
• Foster team cohesiveness and positive team working environment.
• Oversee opening and closing activities.
• Ensure excellent customer service.
• Ensure cleanliness and sanitation.
• Ensure compliance with health, safety, and hygiene standards and policies.
• Ensure compliance with security procedures.
• Ensure compliance with alcoholic beverage regulations.
• Monitor and assist with Team Member duties during peak times.
• Monitor food and beverage delivery methods, portions, and garnishing/presentation.
• Investigate and resolve guest complaints regarding food quality, service, or accommodations.
• Report personnel problems to Managers.
• Adhere to state and federal regulations.
• Learn and train about restaurant management through educational opportunities.
• Perform manual service or maintenance tasks as needed.
• Learn administrative and accounting duties including forecasting, scheduling, budgeting, labor management, inventory management.
• Other duties as assigned

Skills

People-first Orientation

Developing Talent

Guest Service

Interpersonal Influence

Problem Solving/Decision Making

Execution of Brand Mindsets

Leading by Example

Operations Knowledge

Planning & Results Orientation

Staffing & Development

Managing Relationships

Job description

Thrive Restaurant Group is seeking a Restaurant Supervisor to lead the hospitality team in a casual dining setting. This hourly role focuses on delivering an outstanding guest experience and developing team members for future management opportunities.

You will oversee dining room and kitchen operations, assist with recruiting and training, coach staff, and ensure compliance with health, safety, and brand standards. Growth opportunities and a supportive, family-like culture await.