Guest Experience Supervisor, Museum Visitor Services

Automatic Data Processing, Inc.; Cincinnati (OH); On-site; USD 40,000 - 44,000; Full time

Job summary

The Cincinnati Art Museum is seeking a Visitor Services Coordinator to oversee front-line operations and serve as a key ambassador for the museum. The role schedules staff, manages ticketing and memberships, and ensures exceptional guest experiences.

Based in Cincinnati, this full-time position requires strong customer service, leadership, and data-entry skills, with occasional evening or Sunday coverage as needed.

Qualifications

• Minimum of a high school diploma or GED.
• At least 5 years of customer service and cash handling experience.
• Some supervisory experience is highly desirable.
• Ability to work in a team environment with diplomacy and attention to detail.
• Proficiency in Word, Excel, and Outlook; ability to learn museum ticketing and membership software.

Responsibilities

• Manage daily operations and workflow in the museum lobby, including phone calls and guest reception.
• Schedule Visitor Services staff and ensure coverage for events and shifts.
• Implement policies to meet service standards and improve the visitor experience.
• Maintain training documents for Visitor Services staff and the ticketing manual.
• Oversee department emails and communications with frontline staff.
• Coordinate with Philanthropy and Learning & Interpretation for program ticketing.
• Ensure accurate data entry and cash handling, and monitor data quality.
• Collaborate with Visitor Research to obtain visitor data and support research initiatives.
• Forecast visitor service needs for events and manage expenses within budget.
• Represent the VS team in cross-department discussions and meetings.
• Supervise all Visitor Services staff, including hiring, training, and annual evaluations.

Skills

Customer service

Cash handling

Supervisory experience

Team collaboration

Communication skills

Attention to detail

Data entry

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Membership software

Ticketing software

Job description

The Cincinnati Art Museum is seeking a Visitor Services Coordinator to oversee front-line operations and serve as a key ambassador for the museum. The role schedules staff, manages ticketing and memberships, and ensures exceptional guest experiences.

Based in Cincinnati, this full-time position requires strong customer service, leadership, and data-entry skills, with occasional evening or Sunday coverage as needed.