Guest Experience Supervisor | Museum Operations & Team Lead

The Malrite Company; Washington (District of Columbia); On-site; USD 44,000 - 54,000; Full time

Job summary

The Malrite Company seeks a Guest Services Supervisor to join the Washington, DC museum team. The role supports floor operations, opening/closing museum duties, hiring, training and staff management, while upholding the museum’s core values.

The ideal candidate will multi-task, work well independently or in a team, and bring strong customer engagement and communication to a diverse public. Experience with scheduling, HR policy alignment, and event supervision is preferred.

Qualifications

• 2+ years of customer service experience
• 2+ years of administrative experience
• Proficiency with Microsoft Excel and Outlook
• Experience using POS Systems
• Strong written and verbal communication skills

Responsibilities

• Resolve guest concerns using standard operating procedures and communicate issues to management with solutions to improve guest experience
• Perform opening/closing responsibilities including safe counts and cash deposits
• Administer Guest Services Department policies and procedures
• Act as supervisor during private events
• Ensure SOPs align with HR policies and communicate across departments
• Assist with hourly hiring including interviews, paperwork, and training
• Support staff scheduling and daily deployments, clock-ins, and ADP system updates
• Support the Guest Services Volunteer Program and daily operations
• Handle internal and external communications, reporting, and calendar updates
• Support GS budget processes including invoicing, budgeting, payment requests, payroll, and forecasting
• Collaborate with GS Management on floor posts, staffing, and museum experience
• Manage department inventory and procurement of supplies
• Research and implement new guest experience policies with accessibility focus
• Perform other duties as required
• High School Diploma or equivalent required, college preferred

Skills

Customer service

Administrative tasks

Microsoft Excel

Outlook

Written communication

Public speaking

Education

High school diploma or equivalent

Job description

The Malrite Company seeks a Guest Services Supervisor to join the Washington, DC museum team. The role supports floor operations, opening/closing museum duties, hiring, training and staff management, while upholding the museum’s core values.

The ideal candidate will multi-task, work well independently or in a team, and bring strong customer engagement and communication to a diverse public. Experience with scheduling, HR policy alignment, and event supervision is preferred.