Museum Retail Operations Supervisor

Lucas Museum of Narrative Art; Los Angeles (CA); On-site; USD 41,000 - 47,000; Full time

Job summary

Lucas Museum of Narrative Art in Los Angeles is hiring a Supervisor, Retail Operations to oversee store performance and daily operations, ensuring accurate POS execution and strong inventory integrity. You will manage onboarding, training, and a productive team in a fast-paced environment.

Responsibilities include opening/closing, cash handling, replenishment, order accuracy, and loss prevention, with focus on merchandising standards and guest service quality.

Qualifications

• 2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand.
• High school diploma or GED equivalent.
• Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required.
• Strong experience with daily retail operations, including opening/closing, cash handling, inventory management, replenishment, fulfillment coordination, and workflows.
• Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred.
• Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives.
• Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards.
• Strong organizational skills, attention to detail, reliability, and operational follow-through.
• Excellent communication, judgment, and problem-solving skills for operational challenges and customer concerns.

Responsibilities

• Support the Assistant Manager in onboarding, training, and day‑to‑day supervision of frontline retail staff
• Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance
• Foster a collaborative and accountable team culture focused on operational consistency, efficiency, and execution
• Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift
• Supervise opening and closing procedures, ensuring the store is operationally prepared, secure, and maintained to standards
• Oversee POS activity and payment processing, including cash handling, returns, reconciliations, deposits, and adherence to financial controls
• Coordinate fulfillment and back-of-house workflows to support replenishment, stock organization, order accuracy, and efficiency
• Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness
• Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution
• Support inventory accuracy through stock monitoring, cycle counts, audits, replenishment, RFID tracking, receiving, transfers, and loss prevention practices
• Report and resolve inventory discrepancies, damages, quality concerns, and operational issues promptly
• Ensure pricing, labeling, merchandise handling, operational procedures, and safety expectations are followed per policies
• Support readiness for special events, exhibition launches, promotions, and high-volume periods
• Promote DEIAB through respectful leadership, inclusive service practices, and equitable team support.

Skills

Retail operations

POS systems

Inventory control

Customer service

Coaching/leadership

Communication

Flexibility

Education

High school diploma or GED

Tools

Shopify

Square

Job description

Lucas Museum of Narrative Art in Los Angeles is hiring a Supervisor, Retail Operations to oversee store performance and daily operations, ensuring accurate POS execution and strong inventory integrity. You will manage onboarding, training, and a productive team in a fast-paced environment.

Responsibilities include opening/closing, cash handling, replenishment, order accuracy, and loss prevention, with focus on merchandising standards and guest service quality.