Guest Services Supervisor

Auberge Collection; Stanly (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Stanly Ranch, Auberge Collection in Napa Valley seeks a Guest Services Supervisor to ensure exceptional guest experiences, oversee front desk operations, and train staff. You will monitor check-in/out, respond to inquiries, and maintain safety standards while delivering calm, professional service.

You will lead by example, balance guest needs with team development, and generate daily reports. This on-site role requires sharp communication, problem-solving, and a passion for hospitality that

Qualifications

• Excellent communication and problem-solving skills.
• Ability to train and supervise staff effectively.
• Adherence to safety standards and regulations.

Responsibilities

• Welcome guests and provide excellent customer service.
• Supervise front desk and guest service agents.
• Ensure timely and accurate check-in and check-out.
• Address inquiries and resolve guest complaints professionally.
• Train staff on company policies and procedures.
• Monitor reservations and room availability.
• Prepare daily reports and perform administrative tasks.
• Handle cash and credit card transactions and balance drawer.
• Foster a positive work environment and lead by example.

Skills

Customer service

Communication

Problem-solving

Leadership

Job description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Job Description

Ensuring exceptional customer service for guests. A Guest Services Supervisor ensures the smooth operations of all guest services. They train and supervise staff, set work schedules, and provide feedback to team members. In addition, Front Office Supervisors have a keen eye for detail that enables them to identify any areas in need of improvement in relation to customer satisfaction. They must also adhere to safety standards and regulations to ensure the safety and well-being of all guests. Guest Service Supervisors need to have excellent communication and problem-solving skills, and be able to handle difficult situations calmly and professionally.

• Welcome guests and provide excellent customer service
• Supervise and oversee the performance of front desk and guest service agents
• Ensure timely and accurate check-in and check-out for guests
• Address guest inquiries and complaints promptly and professionally
• Train new staff members on company policies and procedures
• Monitor and manage room reservations and availability
• Prepare daily reports and perform administrative tasks
• Handle cash and credit card transactions, and balance cash drawer
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