Guest Experience Supervisor – Luxury Front Desk

Cleveland's Fidelity Hotel; Cleveland (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Up to 3 weeks paid time off annually

50% off discount at most New Waterloo/

401K matching

Paid holidays

Discounts at our shops, hotels + local

Job summary

Fidelity Cleveland is hiring a Front Office Supervisor to lead daily front desk operations and guest services in Cleveland, OH. The role emphasizes seamless communication with other departments, accurate reservations, professional check-ins/outs, and strong attention to guest satisfaction.

The ideal candidate will have 1+ year experience in hotel front desk or luxury hotel settings, excellent communication skills, and a customer-focused mindset.

Qualifications

• High school diploma or equivalent preferred.
• 1+ years of experience in hotel room operations or in a high-volume, luxury hotel setting.
• Thorough hospitality mindset with strong communication skills.
• Proficient with administrative duties and computer systems.

Responsibilities

• Complete all daily shift checklist items.
• Coordinate pre-stay communications with internal departments to ensure a seamless guest experience.
• Dispatch guest requests to the appropriate department and follow up for timely execution.
• Take hotel reservations accurately and efficiently.
• Check guests in and out in a confident, professional manner.
• Respond to guest inquiries and resolve feedback to ensure total guest satisfaction.
• Maintain knowledge of all guest services, amenities, and hotel availability.
• Assist in creating front desk work schedules to ensure proper coverage.
• Support training and development of Front Office team members.

Skills

Hospitality

Communication

Time management

Multi-tasking

Customer service

Administrative duties

Teamwork

Computer skills

Attention to detail

Education

High school diploma

Tools

Property Management System

Job description

Fidelity Cleveland is hiring a Front Office Supervisor to lead daily front desk operations and guest services in Cleveland, OH. The role emphasizes seamless communication with other departments, accurate reservations, professional check-ins/outs, and strong attention to guest satisfaction.

The ideal candidate will have 1+ year experience in hotel front desk or luxury hotel settings, excellent communication skills, and a customer-focused mindset.