Front Office Supervisor: Guest Experience Leader

Hei Hotels Inc.; Cleveland (OH); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision insurance through EyeMed

401(k) with matching

Job summary

The Westin Cleveland, operated by Hei Hotels Inc., seeks a Front Desk professional to assist in managing Front Office operations, ensuring efficient guest registration, service, and alignment with brand standards. Responsibilities include monitoring systems, optimizing labor costs, and delivering exceptional guest experiences.

Candidates should have at least 1 year of front desk experience, a High School diploma, and familiarity with PMS systems.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.
• Proficient with PMS system and computer literacy a must.
• Advanced knowledge of brand’s reward program.
• Able to handle cash and credit transactions.
• Maintain a professional appearance and manner at all times.
• Must possess thorough knowledge of all front office operations.

Responsibilities

• Assist Front Office Manager in managing Front Office operations to achieve guest satisfaction and compliance with policies.
• Ensure efficient guest registration, checkout, and telephone service.
• Monitor and maintain front office systems and equipment for optimum performance.
• Develop and implement controls for expense management and labor scheduling.
• Interact positively with customers and resolve problems to maintain satisfaction.
• Coordinate activities with other hotel departments to improve occupancy and revenue.

Skills

Front desk experience

PMS system proficiency

Cash handling

Customer service

Professional appearance

Communication skills

Staff training

Conflict resolution

Multi-tasking

Education

High School diploma or equivalent

Job description

The Westin Cleveland, operated by Hei Hotels Inc., seeks a Front Desk professional to assist in managing Front Office operations, ensuring efficient guest registration, service, and alignment with brand standards. Responsibilities include monitoring systems, optimizing labor costs, and delivering exceptional guest experiences.

Candidates should have at least 1 year of front desk experience, a High School diploma, and familiarity with PMS systems.