Guest Experience Supervisor: Lead Warm Welcomes & Service

BENCHMARK; Raleigh (NC); On-site; USD 42,000 - 46,000; Full time

Job summary

StateView Hotel, part of the Marriott Autograph Collection, is seeking a Guest Experience Supervisor to lead our Guest Services team and deliver memorable arrivals and stays. You will warmly welcome guests, escort them to the front desk and their rooms, and explain available amenities.

You will train bell attendants, coordinate events with management, and ensure each guest enjoys a personalized experience. This role requires a detail‑oriented, people‑focused individual with a professional

Qualifications

• Previous hotel Bell Attendant or Supervisor experience is a plus.
• Hospitality industry experience is required.
• Ability to remain calm and provide direction at all times.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between areas of the hotel.

Responsibilities

• Provide exceptional customer service and welcome guests.
• Escort guests to the front desk and to their rooms, explaining amenities.
• Train and mentor bell attendants to deliver outstanding service.
• Coordinate with management on events affecting arrivals and departures.
• Ensure personalized guest experiences and support lobby operations.
• Open doors and proactively assist guests to create a memorable first impression.

Skills

Hospitality experience

Teamwork

Problem solving

Guest service

Calm under pressure

Job description

StateView Hotel, part of the Marriott Autograph Collection, is seeking a Guest Experience Supervisor to lead our Guest Services team and deliver memorable arrivals and stays. You will warmly welcome guests, escort them to the front desk and their rooms, and explain available amenities.

You will train bell attendants, coordinate events with management, and ensure each guest enjoys a personalized experience. This role requires a detail‑oriented, people‑focused individual with a professional