Guest Experience Concierge

Pyramid Global Hospitality; North Carolina; On-site; USD 17,000 - 24,000; Full time

Job summary

StateView Hotel, part of the Marriott Autograph Collection, is the place where Pyramid Global Hospitality seeks a Guest Experience Agent to create memorable first impressions and assist guests with luggage and local area knowledge during their stay.

The role focuses on delivering warm welcomes, guiding guests to the front desk, and ensuring a personalized experience across hotel services, while working with a team to exceed guest expectations.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will be escorting and orienting the guest to the front desk for check-in.
• You will park and retrieve guests vehicles as requested.
• Upon check-in, you will escort the guests and their luggage to their room and explain our amenities.
• You will work with attendants to ensure a personalized experience and open doors for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.

Skills

Customer service

Hospitality knowledge

Problem solving

Teamwork

Verbal communication

Stamina standing

Guest interaction

Job description

StateView Hotel, part of the Marriott Autograph Collection, is the place where Pyramid Global Hospitality seeks a Guest Experience Agent to create memorable first impressions and assist guests with luggage and local area knowledge during their stay.

The role focuses on delivering warm welcomes, guiding guests to the front desk, and ensuring a personalized experience across hotel services, while working with a team to exceed guest expectations.