Guest Experience Supervisor: Lead Teams & Park Operations

Entertainment Places; Williamsburg (VA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Discounts on park admission tickets

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Busch Gardens Williamsburg is seeking an Assistant Supervisor to lead a team and deliver exceptional guest experiences from the start. You will oversee daily operations, staff, sales, merchandise, safety, and policies across all merchandise locations.

The role requires 18+ and a high school diploma; prior supervisor experience at a theme park is preferred. You will motivate ambassadors, manage labor, handle refunds up to $50, and ensure safety with proper PPE.

Qualifications

• 18 years of age or older preferred.
• High school diploma or equivalent.
• Previous Assistant Supervisor experience at a theme park preferred.
• Outgoing, able to provide great guest service and interact favorably with public.
• Ability to self-motivate as well as motivate ambassadors.
• Strong basic math and cash handling skills.
• Basic knowledge of computers with ability to work with Windows-based software.
• Basic knowledge of financial terms for revenue department.
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
• Strong written/verbal communication skills.
• Able to handle multiple tasks in a fast-paced work environment.
• Able to stand, sit and/or walk for prolonged periods of time.

Responsibilities

• Lead and inspire a team to deliver great guest experiences from the get-go.
• Oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.
• Provide and lead team to deliver superior guest service.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Monitor labor management for operation (e.g., sales goals, labor, line schedule targets, and progress updates to the team throughout the day).
• Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor.
• Monitor safety of ambassadors and merchandise facilities.
• Sign off on customer refunds up to $50.00.
• Maintain safety and integrity of assigned location; ensure ambassadors follow safety procedures and have appropriate PPE.
• Occasionally assist other locations and areas in the park as needed.

Skills

Guest service leadership

Ambassador motivation

Cash handling

Basic computer skills

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Busch Gardens Williamsburg is seeking an Assistant Supervisor to lead a team and deliver exceptional guest experiences from the start. You will oversee daily operations, staff, sales, merchandise, safety, and policies across all merchandise locations.

The role requires 18+ and a high school diploma; prior supervisor experience at a theme park is preferred. You will motivate ambassadors, manage labor, handle refunds up to $50, and ensure safety with proper PPE.