F&B Supervisor & Guest Experience Leader

Entertainment Places; Williamsburg (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Busch Gardens Williamsburg, part of SeaWorld Parks & Entertainment, seeks a supervisor to lead ambassadors and ensure top guest service. You will schedule, train, and monitor daily operations while maintaining facility standards and safety.

Strong communication and multitasking abilities are essential. The role offers a fast-paced environment with opportunities for advancement and employee perks, including free park admission and discounts.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school.
• Strong written and verbal communication skills.
• Strong basic math skills using whole numbers, fractions and decimals.
• Able to compute rate, ratio, percent, and create/interpret graphs.
• Working knowledge of the Microsoft Office Suite.
• Able to obtain ServSafe Manager Certification upon selection.
• Able to pass Alcohol training test upon selection.
• Able to pass Food Handlers test and maintain Food Handlers card.

Responsibilities

• Create ambassador schedules and maintain Kronos reports.
• Prepare and track daily, weekly, and monthly reports.
• Address complaints and resolve problems.
• Supervise and train ambassadors.
• Plan, assign and direct work.
• Order and maintain products and supplies.
• Ensure food quality, guest service, profit and sanitation standards.
• Enter notifications for repairs to keep facility maintained.
• Record daily events in the communication log.
• Maintain repair log and control labor cost.
• Interview, hire, train ambassadors; appraise performance; handle issues.
• Ensure excellent guest service by responding to needs.
• Occasionally assist other locations and areas.
• Other duties as assigned.

Skills

Communication skills

Math skills

Microsoft Office knowledge

Customer service oriented

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

ServSafe Manager Certification

Food Handlers Certification

Job description

Busch Gardens Williamsburg, part of SeaWorld Parks & Entertainment, seeks a supervisor to lead ambassadors and ensure top guest service. You will schedule, train, and monitor daily operations while maintaining facility standards and safety.

Strong communication and multitasking abilities are essential. The role offers a fast-paced environment with opportunities for advancement and employee perks, including free park admission and discounts.