Guest Experience Supervisor — Hospitality & Valet

Premium Parking; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Premium Parking is seeking a Hospitality Supervisor to lead guest service and valet operations on site at our hotel properties. The role requires coordinating hospitality teams, ensuring safety, and maintaining a polished guest experience from curb to lobby.

Schedule includes evening and weekend shifts with exposure to high-volume events. Ideal candidates have a valid driver’s license, solid communication, and prior supervisory experience in parking or hospitality.

Qualifications

• Valid Driver’s License required.
• Must be able to drive standard and automatic transmission vehicles.
• Good communication skills.
• Maintain professional image.
• Three years of licensed driving experience preferred.
• Proficient in Microsoft Excel, Outlook, Word and PowerPoint.

Responsibilities

• Lead guest service and hospitality teams on shift.
• Oversee traffic flow at hotel entrances and valet lanes.
• Coach and onboard new team members.
• Address safety and service issues with timely escalation.
• Complete daily checklists and incident documentation.

Skills

Driving

Communication

Professional image

Tools

Excel

Outlook

Word

PowerPoint

Job description

Premium Parking is seeking a Hospitality Supervisor to lead guest service and valet operations on site at our hotel properties. The role requires coordinating hospitality teams, ensuring safety, and maintaining a polished guest experience from curb to lobby.

Schedule includes evening and weekend shifts with exposure to high-volume events. Ideal candidates have a valid driver’s license, solid communication, and prior supervisory experience in parking or hospitality.