Front Desk Supervisor: Member Experience & Retention

New York Sports Club; Glendale (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

New York Sports Club is looking for a Front Desk Supervisor who will create a welcoming environment and oversee customer service operations. This role involves working closely with staff and management to enhance member satisfaction and retention.

The ideal candidate has previous supervisory experience in a fitness or customer service setting. You will hold the team to high standards and maintain club operations efficiently. A commitment to service excellence and strong communication skills are essential.

Qualifications

• 2-3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
• Child & Adult AED/CPR certified.

Responsibilities

• Provide a welcoming environment for members and guests.
• Assist management with retention and accounts receivable.
• Develop Service & Sales Representatives (SSR) to deliver high customer service.

Skills

Customer service experience

Supervisory experience

Communication skills

Job description

New York Sports Club is looking for a Front Desk Supervisor who will create a welcoming environment and oversee customer service operations. This role involves working closely with staff and management to enhance member satisfaction and retention.

The ideal candidate has previous supervisory experience in a fitness or customer service setting. You will hold the team to high standards and maintain club operations efficiently. A commitment to service excellence and strong communication skills are essential.