Guest Experience Supervisor — Front Services

MGM Resorts; South Carolina; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Professional development programs

Free meals in employee dining room

Free parking on and off-shift

Job summary

MGM Resorts in Las Vegas seeks a Front Services Supervisor to set the tone for guest arrival, lead with warmth, and inspire a team to create personalized moments.

You will own the guest experience and help craft WOW memories during their stay, overseeing Front Services operations and coordinating with Valet and Security as needed. This role emphasizes service leadership, teamwork, and adaptability across shifts.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• At least 2 years of relevant experience, preferably in hotel operations.
• Experience leading union teams and CB environment preferred.
• Multilingual abilities are highly preferred for stakeholder communication.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Oversee Front Services department operations and staff in alignment with departmental strategy.
• Manage HR responsibilities for assigned departments including scheduling, coaching, and recognition.
• Coordinate with Valet operations for group travel, luggage, and ground transport arrangements.
• Respond to emergencies following procedures, staying calm and assisting Security.

Skills

Leadership

Customer service

Shift management

Interpersonal skills

Education

High School Diploma or GED

Job description

MGM Resorts in Las Vegas seeks a Front Services Supervisor to set the tone for guest arrival, lead with warmth, and inspire a team to create personalized moments.

You will own the guest experience and help craft WOW memories during their stay, overseeing Front Services operations and coordinating with Valet and Security as needed. This role emphasizes service leadership, teamwork, and adaptability across shifts.