Front Services Supervisor - Bell & Door - Bellagio

MGM Resorts International; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Free meals in employee dining room

Free parking on and off-shift

Wellness incentive programs

Discounts at MGM properties

Job summary

MGM Resorts International in Las Vegas, NV seeks a Front Services Supervisor to lead a team in delivering exceptional guest experiences from guest arrival onward.

You will oversee front operations, schedule staff, and coordinate with valet and guest services to ensure smooth luggage handling and transportation. The role requires strong customer service, leadership, and adaptability across shifts, including weekends and holidays.

Qualifications

• Two years of relevant experience, preferably in Hotel Operations.
• Experience leading union team members and working within a collective bargaining environment preferred.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, multilingual strongly preferred.

Responsibilities

• Oversee Front Services department operations and staff.
• Manage staffing, scheduling, and employee relations to promote teamwork and satisfaction.
• Coordinate with Valet and guest services for luggage and ground transportation arrangements.
• Respond to emergencies following departmental procedures and assist Security.

Skills

Customer service

Team leadership

Multilingual

Interpersonal skills

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Step into a leadership opportunity where exceptional service meets unforgettable experiences. As a Front Services Supervisor, you’ll set the tone from the moment guests arrive, leading with warmth, anticipating their unique needs, and inspiring your team to create personalized moments.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:

• Oversee Front Services department operations and staff in alignment with the strategic plan and vision for the department, division, and property
• Manage Human Resources responsibilities for assigned departments, including scheduling, creating a work environment that promotes teamwork, feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
• Partner with Valet operations and assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
• Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant experience, preferably in Hotel Operations
• Experience leading union team members and working within a collective bargaining environment preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, multi-lingual highly preferred
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts