Guest Transportation Front Services Supervisor

MGM Resorts International; Oxon Hill (MD); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel/food/retail

Healthcare benefits

Free meals in employee dining

Free parking

Development opportunities

Job summary

MGM Resorts International at National Harbor, MD, invites you to join as Front Services Supervisor. You will lead a team of limo drivers and dispatchers, guiding guest transportation and ensuring timely, safe service that creates WOW moments for our guests.

You will partner with Valet operations, manage department staff performance, and coordinate group travel movements while upholding MGM's service standards and brand. A supervisory background in hospitality or transportation is preferred.

Qualifications

• Must be at least 21 years old.
• Must have a high school diploma or GED.
• At least 2 years of prior relevant experience.
• Prior supervisory experience within hospitality or transportation/valet.

Responsibilities

• Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property.
• Manage the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes.
• Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements.
• Schedule employees using staffing parameters that account for guest volumes and demand patterns.
• Maintain and evaluate service standards based on completeness and timeliness.
• Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security.
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.
• Partner with Valet operations to ensure a smooth flow of the arrival and departure process.
• Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

Education

High school diploma or GED

Job description

MGM Resorts International at National Harbor, MD, invites you to join as Front Services Supervisor. You will lead a team of limo drivers and dispatchers, guiding guest transportation and ensuring timely, safe service that creates WOW moments for our guests.

You will partner with Valet operations, manage department staff performance, and coordinate group travel movements while upholding MGM's service standards and brand. A supervisory background in hospitality or transportation is preferred.