Front Services Supervisor - Bell & Door - Bellagio

MGM Resorts; South Carolina; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Professional development programs

Free meals in employee dining room

Free parking on and off-shift

Job summary

MGM Resorts in Las Vegas seeks a Front Services Supervisor to set the tone for guest arrival, lead with warmth, and inspire a team to create personalized moments.

You will own the guest experience and help craft WOW memories during their stay, overseeing Front Services operations and coordinating with Valet and Security as needed. This role emphasizes service leadership, teamwork, and adaptability across shifts.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• At least 2 years of relevant experience, preferably in hotel operations.
• Experience leading union teams and CB environment preferred.
• Multilingual abilities are highly preferred for stakeholder communication.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Oversee Front Services department operations and staff in alignment with departmental strategy.
• Manage HR responsibilities for assigned departments including scheduling, coaching, and recognition.
• Coordinate with Valet operations for group travel, luggage, and ground transport arrangements.
• Respond to emergencies following procedures, staying calm and assisting Security.

Skills

Leadership

Customer service

Shift management

Interpersonal skills

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

Step into a leadership opportunity where exceptional service meets unforgettable experiences. As a Front Services Supervisor, you'll set the tone from the moment guests arrive, leading with warmth, anticipating their unique needs, and inspiring your team to create personalized moments.

You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:

• Oversee Front Services department operations and staff in alignment with the strategic plan and vision for the department, division, and property
• Manage Human Resources responsibilities for assigned departments, including scheduling, creating a work environment that promotes teamwork, feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company's diversity commitment
• Partner with Valet operations and assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
• Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant experience, preferably in Hotel Operations
• Experience leading union team members and working within a collective bargaining environment preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, multi-lingual highly preferred
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail and entertainment discounts

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17118