Guest Experience Supervisor - Front Desk & Training

Equity LifeStyle Properties, Inc.; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Employer Match

Paid Vacation/Holidays/Sick Time

Job summary

Equity LifeStyle Properties, Inc. in Tucson, AZ seeks a Guest Services Manager to supervise front desk operations, train associates, and ensure exceptional guest service across check-in/check-out and resort activities.

You will manage staffing, monitor service standards, handle guest inquiries and complaints, and coordinate communications across shifts. A friendly, proactive leader with at least 6 months front desk experience will excel in this role.

Qualifications

• At least 6 months of Front Office experience; RV or hotel experience is a plus.
• Familiarity with Reservations Management systems (DigiRez, ManageAmerica, RoomMaster).
• Strong work ethic with ability to prioritize and meet deadlines.
• Excellent communication and customer service skills; ability to problem solve.
• Experience with POS systems in a customer service environment.
• Passion for delivering exceptional guest service.

Responsibilities

• Supervise front desk operations during assigned shift; train team and ensure knowledge of property management system and resort services.
• Maintain knowledge of resort features, hours, rates, packages, promotions, and daily group activities.
• Monitor appearance, standards, and performance of Front Desk staff with emphasis on training and teamwork.
• Address guest requests, inquiries, and complaints promptly and thoroughly.
• Ensure proper staffing and scheduling of Front Desk employees per productivity guidelines.
• Communicate shift information via pre-shift logs, emails, and departmental meetings.
• Perform other duties as assigned.

Skills

Front Office Experience

Communication Skills

Customer Service

Problem Solving

Teamwork

Guest Service Focus

Tools

DigiRez

ManageAmerica

RoomMaster

POS System

Job description

Equity LifeStyle Properties, Inc. in Tucson, AZ seeks a Guest Services Manager to supervise front desk operations, train associates, and ensure exceptional guest service across check-in/check-out and resort activities.

You will manage staffing, monitor service standards, handle guest inquiries and complaints, and coordinate communications across shifts. A friendly, proactive leader with at least 6 months front desk experience will excel in this role.