Guest Services Manager

Equity LifeStyle Properties, Inc.; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Employer Match

Paid Vacation/Holidays/Sick Time

Job summary

Equity LifeStyle Properties, Inc. in Tucson, AZ seeks a Guest Services Manager to supervise front desk operations, train associates, and ensure exceptional guest service across check-in/check-out and resort activities.

You will manage staffing, monitor service standards, handle guest inquiries and complaints, and coordinate communications across shifts. A friendly, proactive leader with at least 6 months front desk experience will excel in this role.

Qualifications

• At least 6 months of Front Office experience; RV or hotel experience is a plus.
• Familiarity with Reservations Management systems (DigiRez, ManageAmerica, RoomMaster).
• Strong work ethic with ability to prioritize and meet deadlines.
• Excellent communication and customer service skills; ability to problem solve.
• Experience with POS systems in a customer service environment.
• Passion for delivering exceptional guest service.

Responsibilities

• Supervise front desk operations during assigned shift; train team and ensure knowledge of property management system and resort services.
• Maintain knowledge of resort features, hours, rates, packages, promotions, and daily group activities.
• Monitor appearance, standards, and performance of Front Desk staff with emphasis on training and teamwork.
• Address guest requests, inquiries, and complaints promptly and thoroughly.
• Ensure proper staffing and scheduling of Front Desk employees per productivity guidelines.
• Communicate shift information via pre-shift logs, emails, and departmental meetings.
• Perform other duties as assigned.

Skills

Front Office Experience

Communication Skills

Customer Service

Problem Solving

Teamwork

Guest Service Focus

Tools

DigiRez

ManageAmerica

RoomMaster

POS System

Job description

What you'll do:

As a Guest Services Manager, you will supervise the activities of the front desk, including check-in/check-out, guest requests, and promotion of in-house activities. Additionally, you will train associates, plan, assign, and direct work; and address complaints and resolve problems.

Your job will include:

• Supervise front desk operations during your assigned shift. Train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers.
• Maintain knowledge of resort features & services, hours of operation, guest rooms, casitas, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and all scheduled daily group activities.
• Monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork.
• Address guest requests, inquiries, and complaints promptly and thoroughly.
• Ensure proper staffing and scheduling of all Front Desk employees in accordance to productivity guidelines.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Other duties as assigned.

Experience & skills you need:

• At least 6 months of Front Office experience; RV or hotel experience is a plus.
• Knowledge of Reservations Management systems desired such asDigiRez, ManageAmerica, RoomMaster would be great!
• Superior work ethic with the ability to prioritize and meet deadlines.
• Excellent communication skills, strong customer service skills and the ability to problem solve.
• Experience in customer service environment and experience working with a point of sale computer system.
• A passion for delivering exceptional levels of guest service.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.