Guest Experience Lead - Front Desk & Office Ops

Equity LifeStyle Properties; Mesa (AZ); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sicktime

Job summary

Equity LifeStyle Properties is hiring for a Front Desk role in Mesa, AZ. The position focuses on delivering exceptional guest and resident service, handling payments, and coordinating with the Property Manager to resolve inquiries promptly.

We offer a comprehensive benefits package including medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

Qualifications

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Organizational skills

Attention to detail

Computer literacy

Communication skills

Education

High school diploma

Job description

Equity LifeStyle Properties is hiring for a Front Desk role in Mesa, AZ. The position focuses on delivering exceptional guest and resident service, handling payments, and coordinating with the Property Manager to resolve inquiries promptly.

We offer a comprehensive benefits package including medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.