Front Desk Supervisor

L'Auberge Del Mar; California, Northern (MO, KY); Hybrid; USD 60,000 - 82,000; Full time

Benefits offered by this job

Health Benefits Package (Medical/Dent/

Job summary

L’Auberge Del Mar, a luxury resort in Del Mar, is seeking a Front Office Supervisor to lead the Front Office team and deliver elevated guest experiences. You will collaborate with Front Office Management to oversee daily operations, guest relations, and room-type management, while modeling exceptional hospitality.

The role emphasizes leadership, guest-centric service, and the ability to empower colleagues to provide memorable stays, including overseeing training and guest recovery when needed.

Qualifications

• Refined written and verbal communication skills.
• Strong computer and technology skills.
• Outstanding and proven guest service skills.
• Previous hospitality or Front Office supervisory experience preferred.
• Strong leadership, coaching, and team-building abilities.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Schedule flexibility, including evenings, weekends, holidays, and overnight shifts as needed.

Responsibilities

• Lead Front Office operations and assist with room type management and daily oversight.
• Provide coaching, feedback, and development to Front Office team members.
• Engage with guests, anticipate needs, and resolve concerns to personalize experiences.
• Oversee training and development for the Front Office team.
• Maintain a polished, professional presence and lead by example.

Skills

Guest service

Leadership

Communication

Problem-solving

Organizational skills

Scheduling

Job description

Description

About Us:

Located in the heart of Del Mar, L’Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California’s most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud to work here!

The Job:

As a Front Office Supervisor, you will play a key leadership role in creating an exceptional arrival and departure experience for our guests. Working closely with the Front Office Management team, you will help oversee the daily operation of the Front Office and ensure our team consistently delivers the elevated level of service expected at Noble House Hotels & Resorts.

This is a highly visible leadership position where your presence, communication, and ability to lead by example directly influence both the guest and team member experience. You will serve as a resource for our Front Office team, helping to create an environment where colleagues feel supported, empowered, and motivated to deliver memorable hospitality.

The Front Office Supervisor will assist with room type management, daily operational oversight, training and development, team member relations, communication, recognition, and overall Front Office performance. You will also actively engage with guests, anticipate their needs, resolve concerns, and look for opportunities to personalize their experience.

Whether welcoming a returning guest, assisting with a complex arrival, recognizing a team member for exceptional service, or stepping in to resolve a guest's concern, you will have the opportunity to make a lasting impression.

Ultimately, this role is about leading from the front, creating meaningful guest connections, and helping our team deliver exceptional hospitality every day.

You:

To be successful in this position, we're looking for a natural hospitality leader and people connector who genuinely enjoys interacting with both guests and team members. You are friendly, energetic, confident, and professional, with the ability to create an environment where people feel welcomed and valued. You understand that luxury hospitality is about more than completing a transaction—it is about recognizing opportunities to personalize the experience and create memories that last a lifetime. The ideal candidate:

• Leads by example and consistently demonstrates exceptional hospitality
• Creates genuine connections with guests and team members
• Is confident managing guest concerns and finding thoughtful solutions
• Supports room type management and maximizes opportunities to enhance the guest experience
• Assists with daily Front Office operations and team supervision
• Provides coaching, feedback, and ongoing development to team members
• Builds a culture of recognition, accountability, and teamwork
• Communicates effectively with Front Office leadership and other hotel departments
• Demonstrates strong judgment and decision-making skills
• Maintains a polished, professional, and positive presence at all times
• Understands the importance of anticipating guest needs rather than simply reacting to them
• Takes ownership of the guest experience from arrival through departure
• Is flexible and willing to support the operation, including overnight coverage when needed

Requirements

• Refined written and verbal communication skills
• Strong computer and technology skills
• Outstanding and proven guest service skills
• Previous hospitality or Front Office supervisory experience preferred
• Strong leadership, coaching, and team-building abilities
• Excellent organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Schedule flexibility, including evenings, weekends, holidays, and overnight shifts as needed
• Ability to stand and walk for extended periods of timeAbility to maintain a professional appearance and demeanor consistent with a luxury resort environment

Our Culture:

The Noble House Hotels & Resorts philosophy emphasizes “location, distinction and soul.” Our properties are not a “one-size fits all”. And neither are our team members. What makes L’Auberge Del Mar so special lies within our Team. We are a group of individuals that share a passion for hospitality. People who best fit are sharp, trustworthy team players. We let our personalities shine and we enjoy having fun!

The Offer:

Our Team Members are our most important asset and that’s reflected in our benefits. L’Auberge Del Mar is proud to offer a variety of benefits to support team members and their families including:

• A comprehensive Health Benefits Package to include Medical/Dental/Vision (including a MediExcel Plan)
• Supplemental benefits to select from such as Short-term Disability, Life Insurance, Hospitality Indemnity, Pet Insurance
• 401K Plan with Employer Match
• Paid Holiday/Vacation/Sick
• Onsite Complimentary Parking
• Free Means in EDR
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts
• Career growth opportunities and recognition programs

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.