Front Desk Supervisor

Noble House Hotels & Resorts; Redondo Beach (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Complimentary Meals

Medical, Dental, Vision, 401K, Life

Discount Rates in Noble House Hotels

Career Development Opportunities

Job summary

Noble House Hotels & Resorts is seeking a Front Desk Supervisor to lead our Front Office team at The Portofino Hotel & Marina in Redondo Beach, CA. You will supervise the front desk, deliver exceptional guest service from arrival to departure, and help develop new hires through training with managers.

We value leadership, strong communication, problem-solving, and a proactive, positive attitude in a fast-paced hospitality environment.

Qualifications

• Passion to deliver exemplary service and hospitality.
• Excellent verbal and written communication skills.
• Great leadership skills.
• Excellent problem-solving skills.
• Outstanding rapport and relationship building skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Have outstanding guest service and amazing people skills.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Think clearly, quickly, and efficiently to make concise decisions even under pressure.

Responsibilities

• Lead front desk operations and supervise the Front Desk team.
• Assist in training and developing new hires, leading by example.
• Support Managers with the training process from start to finish.
• Provide friendly, responsive service to guests from arrival to departure.
• Adapt to evolving service models and assist with ongoing operational needs.

Skills

Leadership

Training

Communication

Problem solving

Organization

Guest service

Listening

Education

High school diploma or equivalent

Job description

Job Type

Full-time

Description

We’re looking for a Front Desk Supervisor to join our Front Office team!

The Front Desk Supervisor will be based at the Front Desk of The Portofino Hotel and Marina. You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. You will also assist in developing new-hires by leading-by- example and assisting Managers with the training process from start to finish.

While this description is meant to give you an idea of how we see the role, it is not meant to be all-inclusive. As we adjust our service offerings and model, additional responsibilities may be asked of you to meet the ongoing operational needs.

Benefits

• Complimentary Meals
• Medical, Dental, Vision, 401K, Life Insurance
• Discount Rates in our Noble House Hotels and Resorts Portfolio
• Career Development Opportunities

Requirements

• Passion to deliver exemplary service and hospitality
• Excellent verbal and written communication skills
• Great leadership skills
• Excellent problem-solving skills
• Outstanding rapport and relationship building skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have outstanding guests service and amazing people skills
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Think clearly, quickly, and efficiently to make concise decisions even under pressure

Desired Experience

• Proven Leadership and supervisory skills
• Working knowledge of training and development

Your team and working environment:

Nestled in our private Redondo Beach peninsula, our hotel is your haven. The Portofino Hotel offers a delightful array of amenities and activities in our prime South Bay location just a stone’s throw from the communities of Redondo Beach, Hermosa Beach, and Manhattan Beach . With 168 rooms, multiple F&B outlets, banquets, guest activities and a 188-slip marina, your days are filled with diverse operations.

Our commitment to Diversity & Inclusion:

Noble House Hotels & Resorts and The Portofino Hotel & Marina are an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local

Noble House Hotels & Resorts:

Noble House properties are not one-size-fits-all hotels. Each property is meticulously designed to stand on its own merits. The unifying thread that connects each and every hotel is not the architecture or the amenities but lies within the people – and the local culture – that make up Noble House Hotels & Resorts. The passion of our people is our greatest asset, we are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. We provide our guests and members with exceptional service and most memorable experiences, we look for team members who share our core values of Caring, Integrity and Respect.

Follow us on Instagram @baleenkitchenla or @portofinohotel

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Salary Description

$25.75/hour