Guest Experience Supervisor — Front Desk Leader

Auberge; Washington (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

MFI Operations LLC is seeking a Front Desk Supervisor to lead our guest services at a busy hotel. You will oversee check-in/check-out, resolve issues, and ensure a warm, efficient experience for every guest.

You will manage front desk staff, coordinate shifts, and communicate with other departments to improve overall guest satisfaction. Minimum 2 years in hotel reception and familiarity with Google Apps are preferred.

Qualifications

• 2+ years of hotel reception experience.
• Extensive knowledge of Google Applications including Gmail, Calendar, Tasks, etc.

Responsibilities

• Oversee and assist in the check‑in and check‑out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensuring accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision‑making.

Skills

Hotel reception

Google Apps

Tools

Google Apps

Job description

MFI Operations LLC is seeking a Front Desk Supervisor to lead our guest services at a busy hotel. You will oversee check-in/check-out, resolve issues, and ensure a warm, efficient experience for every guest.

You will manage front desk staff, coordinate shifts, and communicate with other departments to improve overall guest satisfaction. Minimum 2 years in hotel reception and familiarity with Google Apps are preferred.