Front Desk Supervisor

Auberge; Washington (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

MFI Operations LLC is seeking a Front Desk Supervisor to lead our guest services at a busy hotel. You will oversee check-in/check-out, resolve issues, and ensure a warm, efficient experience for every guest.

You will manage front desk staff, coordinate shifts, and communicate with other departments to improve overall guest satisfaction. Minimum 2 years in hotel reception and familiarity with Google Apps are preferred.

Qualifications

• 2+ years of hotel reception experience.
• Extensive knowledge of Google Applications including Gmail, Calendar, Tasks, etc.

Responsibilities

• Oversee and assist in the check‑in and check‑out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensuring accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision‑making.

Skills

Hotel reception

Google Apps

Tools

Google Apps

Job description

Front Desk Supervisor

Embark on a rewarding journey as a Front Desk Supervisor, where you will be the central figure of our guest experience, ensuring smooth check‑ins, personalized service, and efficient problem resolution. In this pivotal role, your leadership will set the tone for the front desk team, creating an atmosphere of hospitality and warmth that leaves a lasting impression on each guest.

Responsibilities

• Oversee and assist in the check‑in and check‑out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensuring accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision‑making.

Qualifications

• 2+ years of hotel reception experience, preferably in a 4‑ or 5‑star hotel.
• Extensive knowledge of Google Applications including Gmail, Calendar, Tasks, etc.

MFI Operations LLC is an Equal Opportunity Employer, M/F/D/V. MFI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFI Operations LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.