Front Office Supervisor: Guest Experience & Team Lead

HVMG - Hospitality Ventures Management Group; Saint Augustine (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PayActive wage access

PTO and Paid Holidays

Healthcare benefits: medical, dental,

401(k) with 4% match

Discounts on hotel stays & F&B

Job summary

HVMG is seeking a Front Office Supervisor to support daily front desk operations, ensuring exceptional service and smooth check-in/check-out experiences.

You will coach front desk staff, manage guest reservations and concerns, and report to the Front Office Manager to keep the lobby running efficiently. This role requires a warm, professional demeanor, flexibility to work evenings and weekends, and eligibility to work in the United States.

Qualifications

• Requires strong communication and interpersonal skills.
• Experience in hotel front desk operations or guest services preferred.
• Ability to supervise staff and handle guest concerns with tact.

Responsibilities

• Supervise front desk agents and ensure smooth check-in/check-out experiences.
• Manage guest reservations, inquiries, and escalated concerns.
• Report to the Front Office Manager and coordinate with other hotel departments.

Skills

Effective communication

Customer service orientation

Team supervision

Flexibility

Education

Combination of education and experience

Job description

HVMG is seeking a Front Office Supervisor to support daily front desk operations, ensuring exceptional service and smooth check-in/check-out experiences.

You will coach front desk staff, manage guest reservations and concerns, and report to the Front Office Manager to keep the lobby running efficiently. This role requires a warm, professional demeanor, flexibility to work evenings and weekends, and eligibility to work in the United States.