FT - Front Desk Supervisor - Westin Tempe

Crescent Hotels & Resorts; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discounts for family

Flexible schedules

Career development

Insurance benefit

401k match

Paid vacation

Holiday pay

Tuition reimbursement

Job summary

The Westin Tempe, part of Crescent Hotels & Resorts, seeks a Front Desk Supervisor to join the Front Office Team. This full-time role requires AM/PM availability to cover shifts, including weekends and holidays, and delivering exceptional guest service.

You will lead the Front Desk Team, ensure smooth check-in/check-out, and uphold high service standards. We offer strong benefits, team discounts, flexible schedules, and opportunities for growth.

Qualifications

• Must communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance at all times.
• Can communicate well with guests.
• Team player willing to pitch-in and help co-workers.
• Ability to calmly handle guest and colleague interactions and resolve conflicts.
• Basic math skills and calculator use.

Responsibilities

• Welcome and check in guests; deliver courteous service.
• Ensure smooth check-out process and guest satisfaction.
• Lead and support Front Desk Team to maintain high service standards.
• Maintain accurate room availability and revenues generated.

Skills

English

Team player

Professional appearance

Guest service

Patience & diplomacy

Math skills

Computer skills

Front desk operations

Emergency awareness

Tools

POS system

Job description

The Westin Tempe is looking for a FT - Front Desk Supervisor to join our amazing Front Office Team!

Hours/Shifts - AM/PM availability - including weekends and holidays

Summary of Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay - Full Time and Part Time Team Members
• Holiday Pay - Full Time Team Members
• Amazing Recognition Programs/Giving Back - Community Outreach
• Tuition Reimbursement

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Front Desk Supervisor takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.

The Front Desk Supervisor plays a key leadership role in supporting and guiding the Front Desk Team to ensure a consistently high level of guest service. This position is responsible for welcoming and checking in guests, delivering courteous and efficient service throughout their stay, and ensuring a smooth check-out process - all with a focus on creating an exceptional guest experience.

Required Skills and Abilities:

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch-in" and help co‑workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk.
• Ability to observe and detect signs of emergencies.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

Performance Standards

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.