Guest Experience Supervisor — Front Desk Leader

Atrium Hospitality; Norfolk (VA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

401(k) plan with company match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Internal promotions

Job summary

Atrium Hospitality's Norfolk Sheraton is seeking a proactive Front Desk Supervisor to oversee daily front desk operations at 777 Waterside Drive in Norfolk, VA. You will coach and motivate the team, handle guest concerns with grace, and ensure accurate cash handling and compliance with standards.

We value leadership, clear communication, and a detail-oriented mindset. This role requires physical stamina and proficiency with hotel systems, emails, and guest communications, with a strong

Qualifications

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Customer service

Leadership

Communication

Detail oriented

Tech literacy

Physical fitness

Tools

Hotel systems

Job description

Atrium Hospitality's Norfolk Sheraton is seeking a proactive Front Desk Supervisor to oversee daily front desk operations at 777 Waterside Drive in Norfolk, VA. You will coach and motivate the team, handle guest concerns with grace, and ensure accurate cash handling and compliance with standards.

We value leadership, clear communication, and a detail-oriented mindset. This role requires physical stamina and proficiency with hotel systems, emails, and guest communications, with a strong