Guest Service Supervisor

Drury Hotels; Flagstaff (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

401(k) plan

Management training

Job summary

Drury Hotels is hiring at Drury Plaza Hotel in Flagstaff, AZ to supervise the front desk and guest service team under general supervision. You will help ensure consistent policy communication, integrity, and a high standard of service that delights guests.

You will train team members, deliver courteous, efficient service, and handle inquiries and complaints with a +1 Service Attitude, while supporting a positive, inclusive work environment.

Qualifications

• Ability to give and take written and oral direction
• Clear English communication with guests and team members
• Thorough knowledge of Drury Hotels’ policies and procedures
• Ability to train, motivate and inspire team members to perform at and above Company expectations
• Knowledge of marketing and sales programs
• Duties of guest service agent, night audit or other positions as needed
• Ability to handle money, make change and utilize office machines in day-to-day activities
• Monitors hotel facilities and team member work habits to ensure a safe/secure environment for team members and guests
• Observes and corrects unsafe conditions
• May require some travel

Responsibilities

• Assist management with supervising the front desk/guest service positions of the hotel
• Ensure policies and procedures are communicated and followed; maintain high integrity and leadership
• Assist with training guest service team members
• Provide courteous, efficient, friendly service to all guests and potential guests
• Respond promptly to inquiries, requests and complaints with a +1 Service Attitude
• Contribute to maintaining a positive work environment for diverse team and guests

Job description

Property Location: Drury Plaza Hotel - 300 South Milton Road , Flagstaff, Arizona 86001

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy.

Hiring Immediately!