Guest Experience Supervisor | Front Desk Leader

Tru by Hilton; Cape Girardeau (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Tru by Hilton in Cape Girardeau, MO is seeking a friendly Front Desk Supervisor to lead the guest services team and uphold brand standards, ensuring a welcoming, efficient check-in experience for every guest.

You will train staff, resolve complaints, manage schedules, participate in revenue meetings, and drive service culture through program implementations and consistent performance, while maintaining brand standards. Starting pay is $18.50 per hour.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of guest service experience.
• Minimum of two years of management experience.
• Competent knowledge of all functions of the job with or without reasonable accommodations.

Responsibilities

• Ensure the complete and constant satisfaction of all hotel guests
• Resolves guest complaints
• Confirms that all aspects of a guest's interaction with the facility concerning the front office operations and complete and accurate
• Ensure implementation of programs meet or exceed the goals of the team
• Spearhead and direct service culture actions plans
• Responsible for interviewing, hiring counseling and evaluating all front office and reservations staff
• Train, evaluate and schedule Guest Service Representatives
• Implement new programs and policies
• Maintain and ensure compliance with all brand and company standards
• Supervise reservations, group information and functions
• Assist in the budgeting process
• Participate in daily and weekly revenue meetings
• Ensure GSR behavior is abiding to employee handbook
• Assist in scheduling and facilitating classes for new hotel hires
• Responsible for training and supervising
• Hold meetings for front desk team members on selling, rate management, customer service, etc.

Skills

Exceptional people skills

Leadership/Supervisory abilities

Strong communication

Operating systems/computers

High energy/creativity

Oral and written communication

Education

High school diploma or equivalent

Job description

Tru by Hilton in Cape Girardeau, MO is seeking a friendly Front Desk Supervisor to lead the guest services team and uphold brand standards, ensuring a welcoming, efficient check-in experience for every guest.

You will train staff, resolve complaints, manage schedules, participate in revenue meetings, and drive service culture through program implementations and consistent performance, while maintaining brand standards. Starting pay is $18.50 per hour.