Guest Experience Supervisor, Front Desk

Hyatt Hotels Corporation; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Supervisor to oversee the front desk team and guest services at a Pittsburgh property. You will ensure smooth operations, protect guest confidentiality, and collaborate with housekeeping and room service to deliver seamless experiences.

The role emphasizes professional guest interactions, problem solving with sound judgment, and maintaining high customer satisfaction. Prior supervisory exposure in hospitality is a plus.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum 2 years front desk or guest services experience in hospitality.
• Proficiency with Opera or similar property management systems.
• Excellent communication and interpersonal skills; maintain confidentiality and use sound judgment.

Responsibilities

• Supervise front desk staff to maintain guest service and efficiency.
• Manage check-in/check-out using Opera and other PMS.
• Address guest inquiries and complaints professionally.
• Coordinate with housekeeping and room service to ensure timely service.

Skills

Communication skills

Interpersonal skills

Supervisory experience

Confidentiality & judgment

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Opera PMS

PMS knowledge

Job description

Hyatt Hotels Corporation is seeking a Front Desk Supervisor to oversee the front desk team and guest services at a Pittsburgh property. You will ensure smooth operations, protect guest confidentiality, and collaborate with housekeeping and room service to deliver seamless experiences.

The role emphasizes professional guest interactions, problem solving with sound judgment, and maintaining high customer satisfaction. Prior supervisory exposure in hospitality is a plus.