Guest Service Agent: Elevate Stays & Front Desk Experience

Plazahotelelpaso; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Pittsburgh seeks a Guest Service Agent to warmly greet guests, register them, and assist with their needs in line with hotel standards. The role involves using the PMS system, handling payments, and coordinating reservations.

A strong focus on guest satisfaction and safety is essential, with opportunities across full-time and part-time shifts. The benefits package includes medical/dental/vision, paid time off, 401k matching, travel discounts, daily pay, life insurance, and

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and assist with their needs.
• Register and assign guests to hotel rooms.
• Handle payments, compute bills and provide change.
• Make and confirm reservations using the PMS.
• Transmit and receive messages via phone or PMS system.
• Address guest requests promptly and resolve complaints.
• Maintain safety and handle valuables as required.
• Support in breakfast area or with luggage during peak times.

Skills

Customer service

Guest interaction

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in Pittsburgh seeks a Guest Service Agent to warmly greet guests, register them, and assist with their needs in line with hotel standards. The role involves using the PMS system, handling payments, and coordinating reservations.

A strong focus on guest satisfaction and safety is essential, with opportunities across full-time and part-time shifts. The benefits package includes medical/dental/vision, paid time off, 401k matching, travel discounts, daily pay, life insurance, and