Guest Experience Supervisor - Front Desk

Kolter Hospitality, LLC.; Fort Lauderdale (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Kolter Hospitality, LLC. in Fort Lauderdale seeks a Front Desk Supervisor to deliver service excellence and maintain a welcoming environment, overseeing front desk operations for the hotel.

You will ensure staff are knowledgeable about hotel products and services, assist guests with check-in and check-out, and coordinate with other departments to pre-block VIPs and long-stay rooms. Adherence to policies and safety procedures is expected.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check in and check out processes.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Job description

Kolter Hospitality, LLC. in Fort Lauderdale seeks a Front Desk Supervisor to deliver service excellence and maintain a welcoming environment, overseeing front desk operations for the hotel.

You will ensure staff are knowledgeable about hotel products and services, assist guests with check-in and check-out, and coordinate with other departments to pre-block VIPs and long-stay rooms. Adherence to policies and safety procedures is expected.