Front Office Operations Supervisor

Kolter Hospitality, LLC.; Fort Lauderdale (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Kolter Hospitality, LLC. is seeking an Assistant Front Office Manager to support the Front Office Manager in overseeing daily hotel operations. The role emphasizes guest service, brand standards, and team leadership to ensure a seamless guest experience in the Fort Lauderdale area.

The position involves greeting guests, coordinating schedules, coaching staff, and maintaining payroll accuracy while collaborating with housekeeping and maintenance to ensure room readiness and service delivery.

Qualifications

• Delivers brand promise and exceptional guest service.
• Grooms, trains, coaches and disciplines front office staff.
• Assists in creating and adjusting weekly front office schedules.
• Participates in payroll accuracy for the front office department.

Responsibilities

• Ensure front office team delivers brand standards and guest service.
• Greet and check in guests.
• Maintain knowledge of hotel products and services.
• Resolve guest issues courteously and promptly.
• Coach and discipline front office staff as needed.
• Assist in scheduling and payroll accuracy.

Skills

Guest service

Team leadership

Scheduling

Payroll

Training & coaching

Brand standards

Job description

Kolter Hospitality, LLC. is seeking an Assistant Front Office Manager to support the Front Office Manager in overseeing daily hotel operations. The role emphasizes guest service, brand standards, and team leadership to ensure a seamless guest experience in the Fort Lauderdale area.

The position involves greeting guests, coordinating schedules, coaching staff, and maintaining payroll accuracy while collaborating with housekeeping and maintenance to ensure room readiness and service delivery.