Guest Experience Supervisor - Front Desk

Davidson Hospitality Group; Florida; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Coverage (Multi-Tier)

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Singer Oceanfront Resort by Davidson Hospitality Group on Singer Island, FL is seeking a Front Desk Supervisor to lead our front desk team and deliver outstanding guest service. You will oversee check-in/check-out, guest inquiries, and daily front desk operations in a fast-paced resort environment.

Ideal candidates bring front desk experience, cash handling skills, and a strong commitment to hospitality.

Qualifications

• Cash handling experience required.
• Ability to communicate effectively with guests and team members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills and familiarity with hotel operations.
• Flexible schedule including nights and weekends.
• Hilton experience is a plus.

Responsibilities

• Supervise front desk operations (check-in/check-out).
• Lead and motivate the front desk team to deliver exceptional service.
• Handle guest inquiries, concerns and special requests professionally.
• Train and onboard new front desk staff.
• Ensure accuracy of reservations and billing information.
• Collaborate with other departments to resolve guest issues.
• Maintain a clean and organized front desk area.
• Monitor compliance with hotel policies and procedures.

Skills

Cash handling

Communication skills

English fluency

Front desk experience

Customer service

Flexibility

Education

High School diploma or GED

Tools

POS systems

Job description

The Singer Oceanfront Resort by Davidson Hospitality Group on Singer Island, FL is seeking a Front Desk Supervisor to lead our front desk team and deliver outstanding guest service. You will oversee check-in/check-out, guest inquiries, and daily front desk operations in a fast-paced resort environment.

Ideal candidates bring front desk experience, cash handling skills, and a strong commitment to hospitality.