Full Time Front Desk Agent

The Singer Oceanfront Resort; Palm Beach Isles (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc

Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Singer Oceanfront Resort on Singer Island seeks a Front Desk Agent to welcome guests, handle check-in/out, and provide local recommendations. You’ll be the friendly face guiding guests through their stay with prompt, courteous service.

Ideal candidates will bring strong communication skills, a polished demeanor, and the ability to thrive in a fast-paced hospitality environment while ensuring every guest feels cared for.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.
• Hilton experience a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude.
• Efficiently handle check-in and check-out procedures, ensuring accuracy.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Exceptional communication

Computer skills

Flexibility

Problem solving

Multitasking

Customer service experience

Hotel/resort operations knowledge

Hilton experience a plus

Education

High school diploma or equivalent

Job description

Property Description

The reimagined beach escape is located on a pristine, four-mile stretch of Singer Island, Florida’s hidden gem between Palm Beach and Jupiter and the eastern-most point in the state. Just steps away from turquoise blue ocean on one side and the calm waters of the Intracoastal on the other, The Singer offers an unmatched retreat on the Atlantic Coast with easy access via Palm Beach International Airport just 12 miles away.

Formerly the Hilton Singer Island Oceanfront/Palm Beaches Resort, the property is being transformed from top to bottom, bringing to life a reimagination of all accommodations, lobby, common areas, pool deck, culinary offerings, meeting venues and social spaces, and more. Featuring 223 well-appointed guestrooms and suites, all with private outdoor balconies, The Singer Oceanfront Resort is poised to reshape the leisure Palm Beach getaway, offering touchpoints into Singer Island’s unique history while elevating the guest experience for a fresh, modern perspective on Florida’s Atlantic Coast., With a refreshed focus that weaves together rich local heritage, casual oceanfront elegance, and warm hospitality, The Singer stands alone as a premier lifestyle resort in this unspoiled Palm Beach locale.

As a team member, you will have the opportunity to work in a beautiful and serene environment, providing outstanding service to guests from all over the world. The Singer Oceanfront Resort values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded.

Overview

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

Responsibilities:

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Qualifications

• High school diploma or equivalent
• Prior cash handling experience necessary
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus
• Hilton experience a plus

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.