Guest Experience Supervisor – Front Desk Leadership

The Singer Oceanfront Resort; Palm Beach Isles (FL); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel Discounts

401K Match

Tuition Reimbursement

Paid Time Off

Descripción de la vacante

The Singer Oceanfront Resort on Singer Island, FL, seeks a Front Desk Supervisor to lead the front desk team and ensure seamless guest experiences. You will oversee check-in/check-out, guest inquiries, and billing accuracy, fostering a culture of exceptional service and teamwork.

Join a luxury resort environment that values leadership, guest satisfaction, and professional growth in a dynamic Florida coastal setting.

Formación

• Prior cash handling experience is required.
• Effective communication with guests and team members is essential.
• Read, write and speak English fluently to assist guests.
• Minimum six months of Front Desk experience.
• Strong computer skills for front desk operations.
• Flexible schedule including nights and weekends; shift work may be required.
• Hilton experience is a plus.

Responsabilidades

• Supervise front desk operations including check-in and check-out.
• Lead and motivate the front desk team to deliver exceptional service.
• Respond to guest inquiries, concerns, and requests professionally.
• Train and onboard new front desk staff members.
• Ensure accuracy of reservations and billing information.
• Collaborate with other hotel departments to resolve issues.
• Maintain a clean and organized front desk area.
• Adhere to hotel policies and procedures at all times.

Conocimientos

Cash handling

Communication

English fluency

Front desk experience

Computer skills

Flexible schedule

Hilton experience

Educación

High School diploma or GED

Descripción del empleo

The Singer Oceanfront Resort on Singer Island, FL, seeks a Front Desk Supervisor to lead the front desk team and ensure seamless guest experiences. You will oversee check-in/check-out, guest inquiries, and billing accuracy, fostering a culture of exceptional service and teamwork.

Join a luxury resort environment that values leadership, guest satisfaction, and professional growth in a dynamic Florida coastal setting.