Guest Experience Supervisor — Front Desk

AC Detroit at the Bonstelle; Detroit (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

AC Detroit at the Bonstelle is seeking a Front Office Supervisor to assist the Front Office Manager in daily operations, ensuring smooth guest registration, check-out, and service that aligns with hotel standards. This role supervises front desk staff, coordinates breaks, assists with hiring and training, and enforces policies.

Excellent communication, leadership, and guest relations skills are essential. Education: high school or equivalent required; a Bachelor's degree is preferred.

Qualifications

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Excellent communication skills (verbal, written, and electronic).
• Strong leadership and customer relations abilities.
• Detail-oriented with strong organizational and multitasking skills.
• Proficient with basic computer applications.
• Knowledge of Windows OS, MS Office, PMS, PBX, Key system and POS.

Responsibilities

• Supervise front desk staff and ensure service standards.
• Coordinate breaks and daily shift coverage.
• Assist with hiring, onboarding, and performance reviews.
• Ensure guest registrations, check-outs, and billing are accurate.
• Enforce safety, policies, and confidentiality.

Skills

Leadership

Customer relations

Communication

Organizational skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Windows OS

MS Office

PMS

PBX

POS

Job description

AC Detroit at the Bonstelle is seeking a Front Office Supervisor to assist the Front Office Manager in daily operations, ensuring smooth guest registration, check-out, and service that aligns with hotel standards. This role supervises front desk staff, coordinates breaks, assists with hiring and training, and enforces policies.

Excellent communication, leadership, and guest relations skills are essential. Education: high school or equivalent required; a Bachelor's degree is preferred.