Guest Experience Supervisor - Flexible Shifts

Newark Four Points; Newark (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Newark Four Points is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction and maintain knowledge of hotel features, rates, and availability. You will support staff and handle guest issues while upholding hotel standards.

This role requires flexibility to work weekends/holidays and a strong focus on service quality and organization. Bilingual English/Spanish is a plus; high school diploma required.

Qualifications

• Minimum one year experience in a similar position; supervisory experience is a plus.
• Ability to communicate clearly with guests, management and co-workers.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.
• Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Skills

Bilingual English/Spanish

Guest service

Education

High School Diploma or equivalent

Job description

Newark Four Points is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction and maintain knowledge of hotel features, rates, and availability. You will support staff and handle guest issues while upholding hotel standards.

This role requires flexibility to work weekends/holidays and a strong focus on service quality and organization. Bilingual English/Spanish is a plus; high school diploma required.