Front Desk Agent | Newark Four Points by Marriott

Shaner Hotels; Newark (NJ); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

Shaner Hotels in Newark, NJ seeks a Front Desk Agent to deliver outstanding guest service. You will handle check-ins/outs, answer inquiries, and contribute to a smooth hotel operation.

The ideal candidate has at least one year in customer service, can communicate well in English (Spanish a plus), and is flexible to weekend/holiday shifts. Training provided and opportunities to grow within the hotel group.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide courteous check-in/check-out services and assist guests efficiently.
• Provide information and services to guests in a friendly, professional manner.

Skills

Guest services

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check‑in/check‑out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.