Guest Experience Supervisor — Dining Services Leader

NEXDINE Hospitality; Fort Wayne (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Generous compensation & benefits

Health, Dental & Vision Insurance

Company-Paid Life Insurance

401(k) Savings Plan

Paid Time Off: Vacation, Holiday, Sick

Employee Assistance Program (EAP)

Career Growth Opportunities

Various Employee Perks and Rewards

Job summary

NEXDINE Hospitality in Fort Wayne, IN is seeking a Guest Experience Ambassador to deliver a best-in-class dining experience for residents, colleagues, and guests. You will manage lunch and dinner service across units, guiding staff and ensuring accurate communication of menu offerings.

Join a team focused on hospitality, teamwork and customer service with a full-time schedule, weekend rotation, and weekly pay. This role offers competitive hourly pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.

Responsibilities

• Cascade a spirit of hospitality in all dealings with residents, colleagues and guests.
• Lead service of food or beverages to residents and prepare or serve specialty diets as required.
• Engage with residents to obtain orders and clearly articulate daily menu offerings.
• Explain how menu items are prepared, ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service and report issues to supervisor.
• Stock service areas with supplies and assist with setup/ breakdown of meals.
• Provide excellent customer service, greeting and thanking customers.

Skills

Hospitality

Customer service

Food service

Menu knowledge

Communication

Teamwork

Education

High school diploma or equivalent

Job description

NEXDINE Hospitality in Fort Wayne, IN is seeking a Guest Experience Ambassador to deliver a best-in-class dining experience for residents, colleagues, and guests. You will manage lunch and dinner service across units, guiding staff and ensuring accurate communication of menu offerings.

Join a team focused on hospitality, teamwork and customer service with a full-time schedule, weekend rotation, and weekly pay. This role offers competitive hourly pay and comprehensive benefits.