Guest Experience Ambassador Supervisor

Friendsofkerhonkson; Fort Wayne (IN); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Career Growth Opportunities

Perks and Rewards

Job summary

NEXDINE Hospitality in Fort Wayne, IN is seeking a Guest Experience Ambassador to deliver a best-in-class dining experience for residents, colleagues and guests. You will oversee lunch and dinner service across all units and guide staff on service, stocking and resident communication.

This full-time role runs 10:30 am–7:30 pm, every other weekend, with hourly pay of $18.00–$22.00 and weekly direct deposit. A high school diploma and prior food service/customer service experience are required.

Qualifications

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.

Responsibilities

• Provide best-in-class dining service to residents, colleagues, and guests.
• Lead service of food or beverages to residents and handle special diets.
• Engage with residents to obtain orders and explain menu items.
• Explain how menu items are prepared, ingredients and methods.
• Ensure residents are satisfied with all aspects of service.
• Assist with setup/breakdown of all meal periods and stock areas.
• Perform cleaning duties and support culinary staff as needed.

Skills

Customer service

Hospitality

Communication

Staff guidance

Education

High school diploma or equivalent

Job description

Who We Are:NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.Job DetailsPosition: Guest Experience AmbassadorLocation: Fort Wayne, INSchedule: 10:30 am to 7:30 pm, and every other weekendHours: Full TimeHourly Pay Rate: $18.00 to $22.00/hrPay Frequency: Weekly – Direct DepositWhat We Offer You:Generous Compensation & Benefits PackageHealth, Dental & Vision InsuranceCompany-Paid Life Insurance401(k) Savings PlanPaid Time Off: Vacation, Holiday, Sick TimeEmployee Assistance Program (EAP)Career Growth OpportunitiesVarious Employee Perks and RewardsGuest Experience Ambassador Job Summary:The Sever/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.This position will be responsible for all aspects of lunch and dinner service in all units, and also will be guiding staff on correct service, stocking, proper resident communication, and closing procedures.Essential Functions and Key Tasks:Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.Explain how various menu items are prepared, describing ingredients and cooking methods.Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.Check residents diets, likes & dislikes to ensure that such requirements are satisfied.Assist with set-up/breakdown of all scheduled meal periods.Stock service areas with supplies such as coffee, food, tableware, and linens as needed.Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.May wash pots, pans, dishes, utensils, or other cooking equipment.May assist in supporting culinary staff at numerous stations as directed.Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.May perform other duties and responsibilities as assigned.Work Environment:The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.Required Education and Experience: • High school diploma or equivalent • Previous experience in food service • Previous customer service experience