Guest Experience Ambassador Supervisor

Nexdine Llc; Fort Wayne (IN); On-site; USD 37,000 - 46,000; Full time

Job summary

NEXDINE Hospitality in Fort Wayne, IN is seeking a Guest Experience Ambassador to provide a best-in-class dining experience for residents, colleagues and guests. You will manage all aspects of lunch and dinner service across units, guiding staff on service, stocking and resident communication.

Reporting to the Director of Dining Services, you will help ensure satisfaction with every plate, uphold safety standards, and support culinary teams during busy service periods.

Qualifications

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.

Responsibilities

• Provide best-in-class dining service to residents, colleagues and guests.
• Lead lunch and dinner service across units and guide staff on service and stocking.
• Engage with residents to obtain orders and communicate daily menu offerings.
• Explain preparation, ingredients and cooking methods for menu items.
• Ensure resident satisfaction and report issues to supervisor.

Skills

Customer service experience

Food service experience

Education

High school diploma or equivalent

Job description

Who We Are:

NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

• Position: Guest Experience Ambassador
• Location: Fort Wayne, IN
• Schedule: 10:30 am to 7:30 pm, and every other weekend
• Hours: Full Time
• Hourly Pay Rate: $18.00 to $22.00/hr
• Pay Frequency: Weekly - Direct Deposit

What We Offer You:

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off: Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Various Employee Perks and Rewards

Guest Experience Ambassador Job Summary :

The Sever/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

This position will be responsible for all aspects of lunch and dinner service in all units, and also will be guiding staff on correct service, stocking, proper resident communication, and closing procedures.

Essential Functions and Key Tasks :

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

Work Environment :

The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education and Experience :

• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience