Guest Experience Supervisor

ARAMARK; Stone Mountain (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Aramark in Georgia is seeking a Guest Services Supervisor to oversee the Guest Services Department at the conference center, ensuring staff and guests experience a positive impression of the facility.

The role includes supervising support staff around the clock, coordinating registrations and transportation, training Front Desk/Concierge personnel, and maintaining a seamless, high-quality guest experience through effective communication and emergency procedures.

Qualifications

• Positive attitude and commitment to world-class service.
• Strong knowledge of personal computers.
• Experience in guest services.
• Ability to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Hospitality supervision experience preferred.
• Must read, write, and speak English clearly.

Responsibilities

• Supervises Guest Services Support Staff in providing 24/7 coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge personnel using Aramark training programs.
• Oversees front desk and concierge tasks to ensure world-class service.
• Manages check-in/check-out, Lobby Ambassador program, and guest orientation.
• Coordinates reservations for guest transportation and PBX usage.
• Maintains the property management system and night audit familiarity.
• Assists guests and follows up on concerns in a timely manner.
• Maintains supplies and issues/safeguards safe deposit boxes.
• Designs training programs and communicates with all departments to ensure a seamless guest experience.
• Establishes and follows emergency procedures and daily operations.

Skills

Customer service

Leadership

Communication

Organizational skills

English proficiency

Tools

Property management system

PBX operation

Job description

Aramark in Georgia is seeking a Guest Services Supervisor to oversee the Guest Services Department at the conference center, ensuring staff and guests experience a positive impression of the facility.

The role includes supervising support staff around the clock, coordinating registrations and transportation, training Front Desk/Concierge personnel, and maintaining a seamless, high-quality guest experience through effective communication and emergency procedures.