Hospitality Supervisor - Stone Mountain Park and Attractions

Aramark; Stone Mountain (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Aramark is seeking a Hospitality Supervisor for Stone Mountain Park and Attractions in Stone Mountain, GA. You will supervise Guest Services, coordinate conference center guest services, and train Front Desk/Concierge staff to deliver world-class service.

The role requires leadership, strong communication, and a solid hospitality background, with responsibilities spanning check-in/check-out, guest orientation, and emergency procedures. Join a team focused on exceptional guest experiences.

Qualifications

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service.
• Strong knowledge of personal computers is essential.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or similar environment performing like duties.
• Must be able to read, write, and clearly speak English.

Responsibilities

• Supervises Guest Services staff in providing 24/7 coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge per Aramark and conference center programs.
• Oversees front desk and concierge tasks for world-class service.
• Manages check-in and check-out processes.
• Executes Lobby Ambassador Program properly.
• Provides guest orientation of the local area and facilities.
• Maintains telephone service technique and PBX operation.
• Handles guest mail, messages and special deliveries.
• Coordinates reservations for guest transportation.
• Fully utilizes the property management system.
• Familiarizes with night audit function.
• Assists guests and follows up on concerns promptly.
• Maintains supplies and restocks as necessary.
• Issues and monitors safe deposit boxes.
• Opens/closes cashier banks for staff.
• Designs training programs on daily functions, safety, and policies.
• Orders, stores and inventories daily operation supplies.
• Communicates with all departments for a seamless guest experience.
• Establishes and follows all emergency procedures.
• Performs other duties as assigned by Guest Services Manager.

Skills

Positive attitude

Strong work ethic

Personal computer knowledge

Leadership and motivation

Communication skills

Organizational skills

English proficiency

Job description

Title: Hospitality Supervisor - Stone Mountain Park and Attractions

Requisition #: 670781

Location

Stone Mountain, GA, US, 30083

Job Description

Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.

Job Responsibilities

• Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.


• Coordinates registration functions and transportation for all guests.


• Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.


• Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:


• Check in and check out functions


• Ensures proper execution of Lobby Ambassador Program.


• Guest orientation of the local area and the conference center facilities


• Proper telephone service technique and PBX operation


• Handling of guest mail, messages and special deliveries


• Coordinating reservations for guest transportation


• Full understanding and utilization of the property management system


• Familiarization with night audit function


• Assisting all guests in any way possible including following up on guest concerns in a timely manner.


• Maintaining a limited supply of sundries and restocks as necessary.


• Issuing and monitoring safe deposit boxes


• Opening and closing of support staff cashier banks.


• Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.


• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.


• Communicate closely with all departments to ensure a seamless guest experience.


• Establish, implement, and follow all emergency procedures.


• Perform any or all other duties as assigned by Guest Services Manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.


• A strong knowledge of personal computers is essential.


• Experience in all facets of providing guest services.


• Must be able to lead, motivate, and communicate effectively with others.


• Strong organizational abilities.


• Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor.


• Must be able to read, write, and clearly speak English

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .