Guest Experience Supervisor

Priority Dispatch Corp.; St. Louis (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance guest experiences at a popular attraction. This role involves leading a team to ensure exceptional service while maintaining a safe and clean environment. You will be responsible for training staff, managing guest flow, and collaborating with various departments to create unforgettable moments for visitors. If you are passionate about hospitality and thrive in a vibrant, engaging atmosphere, this opportunity is perfect for you.

Qualifications

• 1-2 years in a supervisory role in tourism or hospitality.
• Exceptional leadership and communication skills.

Responsibilities

• Assist in implementing policies for the Guest Experience Department.
• Lead the Guest Experience team to deliver memorable experiences.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Team Supervision

Customer Service

Microsoft Office Suite

Job description

Job Details

Job Location: St Louis Aquarium at Union Station - St. Louis, MO

Position Type: Full Time

Salary Range: Undisclosed

Description

Position Summary

This position will deliver a unique, engaging, and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, creating memorable moments for visitors.

Duties & Responsibilities

• Assist in implementing operating policies and procedures for the Guest Experience Department.
• Collaborate with Guest Experience Management to review customer satisfaction and trends, anticipating needs and meeting guest expectations.
• Observe and report daily facility conditions and situations to Guest Experience Management.
• Assist in developing and implementing staff scheduling to ensure efficient coverage.
• Ensure all staff receive their scheduled breaks and maintain daily coverage.
• Maintain the facility's cleanliness, safety, and presentation standards.
• Work with Guest Experience Management to ensure all admission and sales data is accurately captured for reporting.
• Monitor and manage guest flow to ensure a safe and enjoyable experience.
• Achieve all guest experience targets.
• Lead the Guest Experience team to deliver memorable experiences.
• Assist in implementing training programs to enhance guest service quality.
• Train and develop team members to ensure they have the necessary skills and knowledge.
• Engage and empower team members to reduce turnover and improve retention.
• Motivate and inspire staff through role modeling, feedback, recognition, and communication.
• Oversee on-the-job training programs to meet business needs.
• Supervise subsidiary attractions such as Ropes Course, Mirror Maze, and Selfie Express.
• Supervise other areas like Merchandise and Photography as required.
• Collaborate with internal and external departments to ensure a seamless guest experience at Union Station.
• Work with the Life Sciences Department to uphold animal welfare and care standards.
• Coordinate with the Life Sciences Department and Aquarium Foundation to ensure exhibits and programs engage and educate diverse audiences.
• Partner with the Aquarium Foundation to ensure volunteers and educators provide excellent guest service and engagement.

Qualifications

Experience, Skills & Qualifications

• One to two years in a supervisory role, preferably in tourism or hospitality industries.
• Experience supervising teams is preferred.
• Exceptional leadership skills and proven experience.
• Excellent verbal and written communication skills.
• Strong listening, presentation, and decision-making abilities.
• Commercial awareness and ability to anticipate guest needs.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
• Creative problem-solving skills and adaptability.
• Energetic and eager to take on new projects and ideas.