2nd Shift Supervisor - Commercial Facilities

City Wide Maintenance; St. Louis (MO); Remote; USD 41,000 - 52,000; Full time

Job summary

An established industry player is seeking a Night Manager to join their St. Louis team. This role involves overseeing contract compliance for building maintenance services and fostering relationships with Independent Contractors. With a focus on quality assurance and customer satisfaction, the Night Manager will play a crucial role in ensuring that service standards are met. The position offers a unique evening shift, allowing for a work-life balance while contributing to the local community. If you are a dependable and detail-oriented individual with strong management skills, this opportunity could be your next career move.

Benefits

Monthly Retention Bonus

$600 Monthly Auto Allowance

Health Insurance (100% Paid by Company)

Short/Long Term Disability (100% Paid by Company)

401K with a 4% company match

15 days PTO years 1-4

20 days PTO at year 5

6 Holidays

Company Cell Phone

Exceptional Work/Life Balance

Qualifications

• 6 months of management experience in commercial janitorial services.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage contract compliance and maintain relationships with Independent Contractors.
• Ensure quality assurance per account and manage customer complaints.

Skills

Management Experience

Communication Skills

Planning and Organization

Interpersonal Skills

Detail-Oriented

Process Improvement

Education

High School Diploma or Equivalent

Tools

CRM Software

Job description

Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position with excellent pay and benefits? If you answer yes, consider this great opportunity with City Wide St. Louis!

We are seeking a Night Manager to join our St. Louis team! The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess the ability to review the client contract and check that work expectations have been met.

The work week is Monday-Friday. The shift typically starts at 5pm and ends at 1am. You will start your shift from home and finish your shift at home. You are not required to come into the office on a daily basis.

What’s Great About Working at City Wide:

• Work in a fast-paced, growing organization
• See how your job directly impacts the company
• Build positive relationships in our strong company culture
• Help businesses in your local St. Louis community

Essential functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager (FSM) daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or accounts needing attention.
• Execute City Wide’s New-Start Policy, Customer Complaint Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Update CRM at each account with proper documentation.
• Other duties as necessary.

Minimum Requirements:

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 6 months of related experience in management; coaching, motivating, developing, and leading a team.
• Energetic, hard-working, dependable, detail-oriented with a willing to learn attitude.
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.
• Reliable transportation and current automobile insurance.

Physical Demands:

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

City Wide offers a competitive compensation and benefits package for this position:

• Compensation $41,000 - $52,000 per year.
• Monthly Retention Bonus.
• $600 Monthly Auto Allowance.
• Health Insurance (100% Paid by Company).
• Short/Long Term Disability (100% Paid by Company).
• 401K with a 4% company match.
• 15 days PTO years 1-4.
• 20 days PTO at year 5.
• 6 Holidays.
• Company Cell Phone.
• Exceptional Work/Life Balance.
• Opportunities for Advancement.