Customer Service Representative Team Lead - National Remote

Lensa; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is hiring a Customer Service Representative Team Lead for a remote position. This role involves answering calls, providing referrals, and verifying Medicaid eligibility. Candidates should have customer service experience and proficiency in computer applications. The position offers comprehensive training and development opportunities in a supportive environment.

Benefits

Comprehensive Benefits

Incentives

Stock Purchase Options

401k Contributions

Qualifications

• At least 2 years of customer service experience in relevant fields.
• Proficiency with computer systems.

Responsibilities

• Taking inbound calls and providing referrals.
• Verifying Medicaid eligibility.
• Completing administrative tasks.

Skills

Organizational Skills

Multitasking

Education

High School Diploma / GED

Tools

Windows Applications

Job description

Customer Service Representative Team Lead - National Remote

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. We foster a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact on the communities we serve as we advance health equity globally. Start with Caring. Connecting. Growing together.

The Customer Service Representative Lead is responsible for answering incoming calls regarding Optum Salt Lake County Behavioral Health Providers, available services in Salt Lake County, and Medicaid benefit plans.

This position is full-time (40 hours/week), Monday - Friday. Flexibility to work any 8-hour shift, Sunday – Saturday, 8:00 am - 11:00 pm EST (October - March) and Monday – Friday, 8:00 am – 11:00 pm EST (April – September), is required. Occasional overtime may be necessary.

We provide comprehensive on-the-job training, with hours based on the schedule or discussed on your first day.

Primary Responsibilities

• Taking inbound calls
• Researching and providing referrals to providers/agencies in Salt Lake County for Medicaid-eligible consumers
• Verifying Medicaid eligibility using a computer database
• Providing additional information such as phone numbers or addresses to callers
• Completing administrative tasks supporting the Care Coordination team

You will be recognized and rewarded for your performance in a challenging environment that offers clear success pathways and development opportunities.

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• At least 2 years of customer service experience in insurance, medical, behavioral health, or financial technology
• Proficiency with computer and Windows applications, with ability to learn new systems
• Availability to work full-time, including weekends and evenings, with occasional overtime

Preferred Qualifications

• Experience with Financial Health Technology

Telecommuting Requirements

• Ability to keep sensitive documents secure
• Dedicated, private work area
• High-speed internet connection in your location

Soft Skills

• Strong organizational skills
• Ability to understand multiple Medicaid services and benefit plans
• Multitasking ability
• Adherence to telecommuting policies

Residents of certain states may have a pay range of $19.47 to $38.08 per hour, based on various factors. Benefits include comprehensive packages, incentives, stock purchase options, and 401k contributions, subject to eligibility.

Application deadline: Minimum 2 business days or until a sufficient candidate pool is reached. Early removal possible due to volume.

UnitedHealth Group is committed to diversity, health equity, and an inclusive environment. We are an equal opportunity employer and a drug-free workplace, requiring drug testing prior to employment.