Guest Experience Supervisor

HHM Hospitality; Lone Tree (CO); On-site; USD 40,000 - 50,000; Full time

Job summary

HHM Hospitality is seeking a Guest Service Supervisor in Lone Tree, Colorado. This role supervises front desk staff to ensure brand and guest standards are upheld. The ideal candidate will have supervisory experience and a strong commitment to guest service.

Responsibilities include training associates, monitoring guest satisfaction, and addressing any concerns or issues promptly. Join our team and help create a welcoming environment for all guests.

Qualifications

• 2 years previous front desk experience required.
• Previous supervisory responsibility preferred.

Responsibilities

• Supervise front desk staff ensuring standards are met.
• Train, schedule, and support associates.
• Monitor guest service scores and respond to concerns.
• Review trip advisor reports and address issues.

Skills

Guest service

Supervisory skills

Conflict resolution

Team training

Education

High School diploma or equivalent

Job description

HHM Hospitality is seeking a Guest Service Supervisor in Lone Tree, Colorado. This role supervises front desk staff to ensure brand and guest standards are upheld. The ideal candidate will have supervisory experience and a strong commitment to guest service.

Responsibilities include training associates, monitoring guest satisfaction, and addressing any concerns or issues promptly. Join our team and help create a welcoming environment for all guests.